Refund policy

Any complaints must be raised with us within 48 hours after delivery or expected delivery.   Where the complaint is regarding the quality of the item delivered, photographic evidence must be provided.  All our items are delivered by us therefore any non-delivered items will be investigated by ourselves and, where appropriate, a replacement or refund will be offered.  

We cannot be held responsible for any error on the part of the customer when ordering the flowers. If you do make a mistake, please contact us as soon as possible as we may be able to rectify the issue for you.