Shipping policy

Local Delivery: Instore prices do not include delivery. Delivery prices vary according to the area.  We offer specific delivery times for weddings and funerals only.  All other deliveries are any time between 8:00-18:00.  If we try to deliver and the recipient is not in, we will leave the item/s with the closest available neighbour and post a card through the door stating where the flowers have been left.  If there is nowhere suitable, where possible, a second delivery attempt will be made.  After that, the item/s will be returned to the shop and it is the responsibility of the recipient to collect them or we can redeliver for an extra delivery charge. If an incorrect delivery address is given by the customer, there will be an additional delivery charge unless the customer can collect from the shop.

Collections: Can be ordered in store over the phone or online.  If you order a collection online, after placing your order, please call us on 01623 553736 to confirm the order has been received and to ensure the shop will still be open at the time you wish to collect. Bring your confirmation email when you come to collect your order.  Collections are usually ready within 1 hour of ordering.  You can also choose a future date and time.

National orders: All national deliveries are processed via our sister company “FlowerLife”. Please see their website for full terms and conditions www.flowerlife.co.uk.